AGB

The GTC's apply to all reservation requests and reservations for Villa Maria GmbH. In the following GTC's, Villa Maria GmbH is referred to with the legally valid name Villa Maria GmbH.

Prices
All prices are exclusively in Swiss francs (CHF) incl. VAT. Prices are subject to change without notice.

Check-in / Check-out
Check-in is possible from 15.00 on the first day of the booked stay. The handover of the key card takes place in a self-check-in process. Check-out takes place on the last day of the booked stay at 11.00 a.m. at the latest.

Cancellation conditions
Cancellation of the reservation, reduction of the number of guests or the length of stay must be made in writing. We recommend that you take out cancellation insurance.

Individual bookings
Cancellation free of charge until 3 days before the day of arrival (15.00 hrs). After that 100% of the booking price will be charged.

Bookings from 5 rooms
- Free cancellation up to 14 days before the booked arrival date.
- 50% of the booking price for cancellations 14 - 8 days before the booked arrival date.
- 100% of the booking price in case of cancellation 7 or less days before the booked day of arrival.
- 50% of the total cost of the stay is due and payable 7 days before the booked arrival date.

Provision of the accommodation
Villa Maria GmbH is obliged to provide the reserved accommodation for the booked period. Should Villa Maria GmbH not be able to provide the reserved accommodation upon the guest's arrival, it will organise equivalent substitute accommodation and pay for any additional costs such as transport, accommodation etc. which exceed the original contract prices.

Number of guests
Only as many people may stay in accommodation as contractually agreed.

Use and subletting
The guest uses the accommodation exclusively for private purposes. In the event of improper use and furnishing, Villa Maria GmbH may assert liability claims. Subletting is not permitted.

Services included in the contract
- Electricity costs
- Heating costs
- Cold and hot water
- Service charges of the building
- Furnishing and equipment
- Bed linen for contractual number of guests
- Towels for contractual number of guests
- Wi-Fi Internet

Cleaning and laundry
The accommodation receives a daily fresh up cleaning.
For longer stays, bed linen and towels are changed every 7 days.

Breakfast
A rich and regional breakfast is offered daily from 07.30 to 10.00 a.m. at the Hotel Beau Séjour, Haldenstrase 53, 6006 Lucerne for CHF 20.00 per guest if ordered in advance.

Mini bar
The snacks and drinks in the mini bar are free of charge and are refilled 1 x per day.

Consumables
Basic supplies such as toilet paper, soap, shampoo, etc. are provided.

Furnishings and fittings
Villa Maria GmbH is the owner of all the furnishings and fittings in the rooms, suites and flats.

Items brought in
Villa Maria GmbH declines all liability for theft, damage and loss for any furniture, objects, valuables, clothes, etc. brought in by the guest.

Liability
The guest is liable for any damage caused by the guest or third parties during the stay. The costs of repair or replacement will be charged in full, including coordination costs (CHF 100.00/hour).

House rules
The house rules are binding and all accommodations are absolute non-smoking units. In the event of violations of the house rules, Villa Maria GmbH may withdraw from the contract prematurely without refunding any costs already paid.

Loss of key card
In the event of loss of a key card, the guest shall bear the full replacement costs.

Data protection
For Villa Maria GmbH, the protection of guests' privacy has absolute priority. Insofar as it is necessary for the smooth running of operations, Villa Maria GmbH may collect, process and use personal data. The storage and transmission of all data is only carried out as far as this is necessary. The guest agrees to this.

Pets
No pets of any kind are allowed.

Severability clause
Should individual provisions of the General Terms and Conditions be invalid, the remaining provisions shall remain unaffected. The parties shall then endeavour to find a permissible provision that comes as close as possible to the intended provision.

Changes and additions to the general terms and conditions
Changes or additions to the general terms and conditions may be made at any time and without prior notice.

Applicable law and place of jurisdiction
This contract shall be governed exclusively by Swiss law. The parties agree that Lucerne / Switzerland shall be the exclusive place of jurisdiction.

Lucerne, May 2022

Villa Maria GmbH
Haldenstrasse 36
CH-6006 Lucerne
www.villamaria.swiss