Assistance Center
Do you have any questions? We're here to help. If you can't find your answer below, you can reach us by phone or e-mail. Of course, we are also available at our service point in the Hotel Beau Séjour. The reception of the Beau Séjour is open daily from 8:00 a.m. to 11:00 p.m. (CET).
Phone: +41 41 370 23 56
For emergencies at night: +41 41 410 08 01 (from 11 p.m. CET)
E-mail: info@villamaria.swiss
WiFi password: bellezza
If you contact us by phone, you can either use your own mobile phone or the landline in the entrance area of Villa Maria.
You are currently a hotel guest at Villa Maria
Personal support / Further questions
There is no reception at Villa Maria, but we are always there for you. At Hotel Beau Séjour, 400 metres away, you will find our Service Point, which is open daily from 8:00 a.m. to 11:00 p.m. CET. The team will also be happy to make restaurant reservations for you, help you with travel arrangements and advise you on the "must-sees" of Central Switzerland.
Free minibar
All drinks and snacks in your minibar are included in the price of your overnight stay and are restocked daily, so there's no charge if you treat yourself to a refreshment and snack.
Recreation room in the basement
In the Salone recreation room in the basement there is a TV and board games. The lounge is exclusively accessible for Villa Maria guests.
Would you like breakfast?
A fine breakfast buffet with an exquisite selection of regional specialties and delicious coffee from the roasting professionals Bergen from Lucerne awaits you every day at the Hotel Beau Séjour, 400 meters away. If you have not yet booked breakfast when you make your reservation, you are welcome to do so by phone or e-mail. Breakfast costs CHF 19 per person.
Breakfast hours
- Monday to Friday: 7 to 10 a.m.
- Saturday and Sunday: 7 to 11 a.m.
In case of intolerances and allergies, please inform the Beau Séjour team in advance. By the way, soy and oat milk are part of our standard offer.
Check-out
Please check out by 11 a.m. at the latest. If you would like to explore the city afterwards, we will be happy to store your luggage at the Hotel Beau Séjour until your departure (contact details and directions can be found above). You have already paid all the costs for your stay in advance. Please note: Your room card will be deactivated after 11 am on the day of departure.
Buy the products found in our rooms
If you have enjoyed our products and have taken something home with you, we will be happy to charge your credit card even after your stay. These are the prices:
Shampoo CHF 15
Hand soap CHF 15
Body lotion CHF 15
Electricity adapter CHF 50
Bath towel CHF 30
Glory Land book CHF 50
The glass objects are not for sale.
Works of art by Nina Staehli are for sale on request.
Adapters for your devices
Each room has a plug adapter with various international connections. So you should be able to tap into our power grid without any problems.
You need a safe place for your valuables
All rooms are equipped with safes. If this is not enough for your valuables, you can contact the Beau Séjour team and use their hotel safe.
When the room is cleaned
Room cleaning takes place between 10 a.m. and 3 p.m.
You need a crib
For a one-time surcharge of CHF 30, we will provide you with a crib in your room. To reserve your crib, please contact the reception of Hotel Beau Séjour (contact details are at the top of the page).
Fire protection and safety
Please pay attention to the regulations and evacuation routes posted on the room door. Take time to read them carefully. There are also fire extinguishers on all floors.
You want to do your laundry
We offer a basic laundry service at the Hotel Beau Séjour. We charge CHF 17 per wash and we return the laundry dried but not ironed.
Tips for your stay: Lucerne Guide - True Holidays
In the online "True Holidays" guide, you will find the best ideas from Lucerne locals. It includes trip ideas and gourmet tips from the Beau Séjour team. Let yourself be inspired:
Restaurant tip: Restaurant Schlüssel Altstadt
At Restaurant Schlüssel in Lucerne's Old Town, you are guaranteed good food in good company! The dishes are simple and minimalist and yet – or perhaps precisely because of this – they challenge and delight all your taste buds.
Travel through Lucerne more cheaply: Lucerne Guest Card
On the day of your arrival, you receive the Lucerne Guest Card by e-mail. With this card you can travel free of charge on all buses and trains within zone 10 of the city network. The bus stop "Dietschiberg" is located directly in front of our house and is served by bus lines 6 and 8.
With the guest card you also benefit from various discounts for cable cars, mountain railways, museums and trips in the Lucerne-Lake Lucerne region. You can also use the "Free WiFi – LUZERN.COM" hotspot throughout the city.
You need a cab
We can warmly recommend these providers:
Hess Taxi: +41 41 310 10 10
Cab Olé: +41 41 360 55 55
Cab 2000: +41 76 350 10 10
You want to change money
You can use the following banks in Lucerne for your currency exchange: UBS, Raiffeisen Bank and Luzerner Kantonalbank.
Emergency numbers in Switzerland
Police: 117
Fire department: 118
Ambulance: 144
You are thinking about booking the Hotel Villa Maria
Self-check-in hotel
There is no reception at Villa Maria, but we are always there for you. At Hotel Beau Séjour, 400 metres away, you will find our Service Point, which is open daily from 8:00 a.m. to 11:00 p.m. CET. The team will also be happy to make restaurant reservations for you, help you with travel arrangements and advise you on the "must-sees" of Central Switzerland.
Arrival by car and parking
On our Arrival page you will find all the information you need on how to get there by car as well as parking facilities.
Free minibar
All drinks and snacks in your minibar are included in the price of your overnight stay and are restocked daily, so there's no charge if you treat yourself to a refreshment and snack.
Recreation room in the basement
In the Salone recreation room in the basement there is a TV and board games. The lounge is exclusively accessible for Villa Maria guests.
Breakfast at the Hotel Beau Séjour
A fine breakfast buffet with an exquisite selection of regional specialties and delicious coffee from the roasting professionals Bergen from Lucerne awaits you every day at the Hotel Beau Séjour, 400 meters away. If you don't want to book breakfast when you make your reservation, you can do so by phone or email. Breakfast costs CHF 19 per person.
Breakfast hours
- Monday to Friday: 7 to 10 a.m.
- Saturday and Sunday: 7 to 11 a.m.
In case of intolerances and allergies, please inform the Beau Séjour team in advance. By the way, soy and oat milk are part of our standard offer.
Check-in
Our guaranteed check-in time is 3 p.m. If you arrive earlier, you are welcome to drop off your luggage at Hotel Beau Séjour (see above for contact details and directions).
Before your arrival you will receive the code for the main door by e-mail. Then you programme your room card at the self-check-in station in the entrance area of Villa Maria using your reservation number. If you have completed all the details in the pre-check-in beforehand, this is particularly quick and easy.
Check-out
Please check-out by 11 a.m. at the latest. If you would like to explore the city afterwards, we would be happy to store your luggage at Hotel Beau Séjour until your departure (see above for contact details and directions). All costs for your stay will have been paid in advance. Please note: Your room card will be deactivated after 11.00 a.m. on the day of departure.
Mobile air conditioning units
During the summer months, all our hotel rooms and suites are equipped with a portable air conditioning unit, so guests can regulate their room temperature as desired. Settings can be adjusted easily by remote control and directly on the device.
Cribs
For a one-time surcharge of CHF 30, we will provide you with a crib in your room. To reserve your crib, please contact the reception of Hotel Beau Séjour (contact details are at the top of the page).
Safe for valuables
All rooms are equipped with safes. If this is not enough for your valuables, you can contact the Beau Séjour team and use their hotel safe.
Lucerne Guest Card
On the day of your arrival, you receive the Lucerne Guest Card by e-mail. With this card you can travel free of charge on all buses and trains within zone 10 of the city network. The bus stop "Dietschiberg" is located directly in front of our house and is served by bus lines 6 and 8.
With the guest card you also benefit from various discounts for cable cars, mountain railways, museums and trips in the Lucerne-Lake Lucerne region. You can also use the "Free WiFi – LUZERN.COM" hotspot throughout the city.
Non-smoking room
Smoking is not permitted in the rooms or any other room of the Villa Maria. Please use the ashtray in front of the hotel entrance or in the garden for smoking.
