Assistance Center: Information for hotel guests on site
Do you have any questions? We are here to help. If you cannot find the answer you are looking for below, you can contact us by phone or email. Of course, we are also available to assist you at our service point at the Hotel Beau Séjour. The Beau Séjour reception is open daily from 8 a.m. to 11 p.m. (CET).
Phone: +41 41 370 23 56
For emergencies at night: +41 41 410 08 01 (from 11 p.m. CET)
E-mail: info@villamaria.swiss
If you contact us by phone, you can either use your own mobile phone or the landline in the entrance area of Villa Maria.
Forgot something
Toothbrush sets, earplugs, and extra towels are located in the cabinet at the check-in corner on the ground floor. You are welcome to help yourself at any time.
Baby cot required
For a one-time surcharge of CHF 30, we can provide a baby cot in your room. Please call us if you require one; you will find the contact details above.
Lucerne Guest Card
On the day of your arrival, you will receive the Lucerne Guest Card from us by email. This allows you to use all buses and trains within zone 10 of the city's public transport network free of charge. The "Europe" stop, served by lines 6 and 8, is located directly to the left of the hotel entrance.
The guest card also offers you numerous discounts—for example, on mountain railways, museums, and leisure activities in the Lucerne–Lake Lucerne region. It also gives you access to the public Wi-Fi network "Free WiFi – LUZERN.COM" throughout the city. You can find more information about the Lucerne guest card on this page.
wireless local area network
Network: Guest Villa Maria
Password: bellezza
breakfast
If you did not book breakfast when making your reservation, you are welcome to do so by phone or email. Breakfast costs CHF 19 per person and is served at the Hotel Beau Séjour Luzern, 400 meters away.
breakfast hours
– Monday to Friday: 7 a.m. to 10 a.m.
– Saturday and Sunday: 7 a.m. to 11 a.m.
Room cleaning
The rooms are freshened up daily and the beds are made. Thorough cleaning with a change of linen takes place every three nights. If you would like more frequent cleaning, please contact us.
Tips for excursions and restaurants
In the online guide "true holidays," you'll find the best ideas from Lucerne locals. It includes personal excursion and gourmet tips from our team. Be inspired: Click here for the guide
Taxi recommendations
We can warmly recommend these providers:
Hess Taxi: +41 41 310 10 10
Taxi Olé: +41 41 360 55 55
Taxi 2000: +41 76 350 10 10
Public transportation and tickets
Public transportation in Switzerland is considered very reliable—almost as precise as a Swiss watch. For travel planning and ticket purchases, we recommend the Swiss Federal Railways (SBB) app. It is user-friendly and covers almost all public transportation options.
Of course, you can also buy your ticket directly from the ticket machine if you prefer. The SBB app or website also offers you clear timetable information with all the necessary connections.
Swiss tap water
The water from our taps is of excellent quality and can be used as drinking water without hesitation.
Exchange your currency
You can use the following banks in Lucerne for your currency exchange: UBS, Raiffeisen Bank and Luzerner Kantonalbank.
Check-out
Please check out by 11 a.m. at the latest. If you would like to explore the city after that, we will be happy to store your luggage at the Hotel Beau Séjour until your departure (contact details and directions can be found above). You have already paid all costs for your stay in advance. Please note: Your room card will be deactivated after 11 a.m. on the day of departure.
Costs Inventory
If you have enjoyed our products and have taken something home with you, we will be happy to charge your credit card even after your stay. These are the prices:
Shampoo CHF 15
Hand soap CHF 15
Body lotion CHF 15
Electricity adapter CHF 50
Bath towel CHF 30
Glory Land book CHF 50
The glass objects are not for sale.
Works of art by Nina Staehli are for sale on request.
Fire protection and safety
Please pay attention to the regulations and evacuation routes posted on the room door. Take time to read them carefully. There are also fire extinguishers on all floors.
Emergency numbers in Switzerland
Police: 117
Fire department: 118
Ambulance: 144
smoking
All rooms and areas of Hotel Villa Maria are non-smoking. Please smoke outside the hotel entrance and/or in the garden, where you will also find ashtrays.
