Assistance Centre
Do you have any questions? We're here to help. If you can't find your answer below, you can reach us by phone or e-mail. Of course, we are also available at our service point in the Hotel Beau Séjour. The reception of the Beau Séjour is open daily from 08:00 to 23:00 (CET).
Telephone: +41 41 370 23 56
For emergencies at night: +41 41 410 08 01 (from 11 p.m. CET)
E-mail: info@villamaria.swiss
WLAN password: bellezza
If you contact us by phone, you can either use your own mobile phone or the landline phone in the entrance area of Villa Maria.
Internet WLAN
Network: Guest Villa Maria
Password: bellezza
Service Point at the Hotel Beau Séjour
There is no reception at Villa Maria, but we are always there for you. At the Hotel Beau Séjour, 400 metres away, you will find our Service Point, which is open daily from 08:00 to 23:00 CET. The team will also be happy to make restaurant reservations for you, help you with travel arrangements and advise you on the "must-sees" of Central Switzerland.
Arrival by car and parking
On our arrival page you will find all information on how to get there by car as well as parking facilities.
Free mini bar
All drinks and snacks in your mini-bar are included in the price of your overnight stay and are refilled daily. So there's no charge if you treat yourself to a refreshment and a snack.
Recreation room in the basement
In the salone in the basement there is a TV and board games. The lounge is accessible exclusively for hotel guests of Villa Maria.
Breakfast at the Beau Séjour
A fine breakfast buffet with an exquisite selection of regional specialities and delicious coffee from the roasting professionals Bergen from Lucerne awaits you daily at the Hotel Beau Séjour, 400 metres away.
Breakfast hours
- Monday to Friday: 07 to 10 a.m.
- Saturday and Sunday: 07 to 11 a.m.
If you have not yet booked breakfast when you make your reservation, you are welcome to do so by phone or e-mail. Breakfast costs CHF 19 per person.
In case of intolerances and allergies, please inform the Beau Séjour team in good time. By the way, soy and oat milk are part of our standard offer.
Check-in
Our guaranteed check-in time is 3pm. If you arrive earlier, you are welcome to leave your luggage at the Hotel Beau Séjour (see above for contact details and directions).
You will receive the code for the main door in advance by e-mail. Then programme your room card at the self-check-in station in the entrance area of Villa Maria using your reservation number. If you have completed all the details in the pre-check-in beforehand, this is particularly quick and easy.
Check-out
Please check-out by 11 am at the latest. If you would like to explore the city afterwards, we will be happy to store your luggage at the Hotel Beau Séjour until your departure (see above for contact details and directions). All costs for your stay have already been paid in advance. Please note: your room card will be deactivated after 11.00 a.m. on the day of departure.
Buy room products
If you really liked our products and took something with you, we will be happy to charge your credit card - even after your stay. These are the prices:
Shampoo CHF 15.00
Hand soap CHF 15.00
Body lotion CHF 15.00
Electricity adapter CHF 50.00
Bath towel CHF 30.00
Glory Land book CHF 50.00
The glass objects are not for sale.
Works of art by Nina Staehli are for sale on request.
Lucerne Guide - True Holidays
In the online guide "true holidays" you will find the best ideas from Lucerne locals. It includes personal excursion and gourmet tips from the Beau Séjour team. Let yourself be inspired:
Partner Restaurant Keys
Enjoyment and conviviality in Lucerne's old town! This also applies to Restaurant Schlüssel in Lucerne's old town. The dishes are reduced, simple and purist - and yet, or perhaps precisely because of this, they will challenge and delight all your taste buds.
Partner restaurant magdi sommerbeiz
The magdi beiz team is temporarily relocating from Eisengasse to Beau Séjour on Lake Lucerne for the months of June to August. Around 70 seats are available every evening - in the historic ballroom, on the partially covered terrace and on the sun deck. Book now
Partner Restaurant Three Kings
The Drei Könige restaurant is the culinary meeting point of the trendy Bruchmatt quarter. Despite the pleasantly small menu, it is always difficult to choose between all the delicacies. If you can't decide, treat yourself to "La Grande Bouffe" - this way you can enjoy various items on the menu in small portions. Tip: Don't choose the wine yourself, but let host Stefan Kaufmann uncork something from his carefully curated wine cellar.
Mobile air conditioners
All our hotel rooms and suites have a mobile air conditioning unit to regulate the room temperature independently during the summer months. Adjustments can be made conveniently by remote control and directly on the device.
Fire protection and safety
Please pay attention to the regulations and evacuation routes posted on the room door. Take time to read them carefully. There are also fire extinguishers on all floors.
Non-smoking room
Smoking is not permitted in the rooms and all other premises of Villa Maria. Please use the ashtray in front of the hotel entrance or in the garden for smoking.
Swiss emergency numbers
Police 117
Fire brigade 118
Ambulance 144
Safe and adapter
All rooms are equipped with safes. If this is not enough for your valuables, you can contact the Beau Séjour team and use their hotel safe.
Each room has a plug adapter with various international connections. So you should be able to tap into our power grid without any problems.
Lucerne Guest Card
On the day of your arrival you received the Lucerne guest card by e-mail. With this card you can travel free of charge on all buses and trains within zone 10 of the city network. The bus stop "Dietschiberg" is located directly in front of our house and is served by bus lines 6 and 8.
With the guest card you also benefit from various discounts for cable cars, mountain railways, museums and excursions in the Lucerne-Lake Lucerne region. You can also use the "Free WiFi - LUZERN.COM" hotspot throughout the city.
Here you can find out everything about the Lucerne Guest Card
Bicycle hire
At the Hotel Beau Séjour there are two bicycles that you can borrow at any time. Ask at the reception for the keys and possible tours, the team will be happy to help you.
If the two bikes are already on the way, you can rent a bike via the automatic bike rental system nextbike.
Swimming, bath towels and beach chairs
A few metres away from the Villa Maria is the Carl-Spitteler-Quai, including a meadow and access to the lake. Here you can swim, tan and chill from morning to night in summer. If you need a deckchair, you will find one either in the basement of the Villa Maria or at our service point in the Hotel Beau Séjour (the latter is directly opposite the meadow!). We can also provide you with bath towels on request.
Forgotten something at home?
Toothbrush, toothpaste, slippers, shaving kit... In case you forgot something at home, you will find the most important travel items in the reception furniture in the entrance area. Just take what you need. In the basement you will find an ironing board and iron. We would be grateful if you could put them back after use. Grazie mille!
Laundry service
We offer a simple laundry service at the Hotel Beau Séjour. We charge CHF 17 per wash and we return the laundry dried but not ironed.
Taxi
We can warmly recommend these providers:
Hess Taxi: +41 41 310 10 10
Taxi Olé: +41 41 360 55 55
Taxi 2000: +41 76 350 10 10
Swiss tap water
Our tap water has excellent drinking water quality. So you can drink it without any problems.
Room cleaning
Room cleaning takes place between 10 am and 3 pm.
Tickets, timetables and public transport
Public transport is generally as reliable as our Swiss clockwork.
The Swiss Federal Railways SBB app is super handy and you can buy pretty much all public transport tickets through it. If you prefer to buy your ticket at a ticket machine or counter, that is of course also possible.
To find out when and how you will get to your destination, it is best to use the app or the website of the Swiss Federal Railways SBB. There you will find clear timetables with all the means of transport you need to get from A to B.
If you need assistance, no problem - the team at Hotel Beau Séjour will be happy to help and advise you.
Electricity
The electrical connections in Switzerland are 220 volts/50Hz.
Change cash
You can use the following banks in Lucerne for your money exchange: Credit Suisse, UBS, Raiffeisen Bank and Luzerner Kantonalbank.
Baby cot
For a one-time surcharge of CHF 30, we will provide you with a baby cot in your room. Please contact the reception of the Hotel Beau Séjour, you will find the contact details at the top of the page.
First aid box
In the reception furniture in the entrance area you will find the first aid box for minor injuries. For emergencies, call 112.
